Frequently Asked Questions

      Ordering Process

Do I need to create an account before ordering?

Yes, but don’t worry. The process of creating an account is easy and it’s important to keep track of your orders.

How do I place an order?

To place your order, you only need to pick a frame and check out.

How do I make changes to my order?

Please contact our customer service representative through email.

Can I cancel my order?

Yes. You can cancel your order before it is shipped. Contact our customer service for more details.

How to check on the status of my order?

Sign in to your Tokado Italy account. Click My Orders in the menu and you will see the status of your order.


What type of lenses do you provide?

Unfortunately, doesn’t provide lenses.


How can I get my prescription?

Please contact your oprtician or optometrist.


Can I buy the frames alone?

Yes, that’s the only option available at

      Insurance & Payments

How do I pay?

We accept PayPal.

How to print my receipt?

Sign in to your Tokado Italy account, click My Account, and you will be able to see and print your receipt.